Privacy Policy

Last updated: November 2025

1. Introduction

Tile Cleaning Surrey (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or contact us through www.tilecleaningsurrey.co.uk.

By using our website or providing information to us, you agree to the terms of this policy.

Tile Cleaning Surrey acts as the data controller for personal data we process.

Registered address: 7 Hopmeadow Way, Burton-on-Trent, Staffordshire DE15 9FP, United Kingdom.

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ICO Registration Number: [to be added once issued]

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification data: name, company name (if applicable)
  • Contact data: email address, telephone number, postal address or postcode
  • Service-related data: information about your floors, property type, and photos you upload when requesting a quotation
  • Technical data: IP address, browser type, and limited website analytics information gathered via cookies or similar technologies

We do not intentionally collect sensitive personal data (such as health, political, or biometric information).

3. How We Use Your Personal Data

We process personal data for the following purposes:

  1. Responding to enquiries – to contact you about your request and provide relevant information or quotations.
  2. Referring you to trusted contractors – to connect you with an approved independent specialist who can provide services in your area.
  3. Providing and improving our services – to maintain quality, manage communications, and improve our website.
  4. Fulfilling legal and administrative obligations – for record-keeping and compliance with UK law.
  5. Marketing and communication – occasionally sending helpful information about tile and stone care, only where you have given consent or we have a legitimate interest to do so.

We will never sell your personal data to anyone.

4. Sharing Your Data

We only share your information when it is necessary and lawful to do so:

  • Approved contractors: we share enquiry details (name, contact details, property location, and floor information) with selected independent contractors so they can respond to your request.
  • Service providers: we use trusted third-party providers for web hosting, email, IT support, and analytics. These providers process data under contract and must keep it secure.
  • Legal obligations: we may disclose information if required by law, regulation, or government authority.

We do not transfer data outside the UK unless equivalent data-protection safeguards are in place (for example, standard contractual clauses approved by the ICO).

5. Legal Basis for Processing

  • Legitimate interests: to respond to enquiries, provide quotations, and connect you with contractors.
  • Consent: when you explicitly agree to receive marketing communications.
  • Legal obligation: to comply with record-keeping and regulatory duties.
  • Contract: when processing is necessary to perform a requested service.

6. How We Store and Protect Your Data

We apply appropriate technical and organisational measures to protect your information against unauthorised access, alteration, loss or misuse. Data is stored securely on password-protected systems, and only authorised personnel or contractors have access where necessary.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described above:

  • Enquiry records are normally kept for up to 12 months.
  • Essential administrative records are retained for up to 6 years where required by law.

After these periods, data is securely deleted or anonymised.

8. Your Rights

Under UK data-protection law, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Ask us to correct any inaccuracies.
  • Request deletion of your personal data (“right to be forgotten”).
  • Object to or restrict certain types of processing.
  • Withdraw consent where it was given for marketing.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been infringed: www.ico.org.uk.

To exercise your rights, please use our contact form.

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9. Cookies and Website Analytics

Our website uses small text files (“cookies”) to help it function effectively and improve user experience. We only use essential and basic analytics cookies. You can manage or disable cookies via your browser settings.

10. Affiliate Links and Advertising

Tile Cleaning Surrey is a participant in the Amazon Services LLC Associates Programme, an affiliate advertising programme designed to provide a means for websites to earn advertising fees by linking to Amazon.co.uk. This means that if you click on an Amazon link and make a purchase, we may earn a small commission at no additional cost to you.

We do not have access to any personal or payment information collected by Amazon. Any data you provide to Amazon is covered by their own privacy policy, which you can view at Amazon’s Privacy Notice.

11. Children

Our website is intended for use by adults. We do not knowingly collect data from anyone under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practice. The updated version will always be posted on our website with a revised “Last updated” date.

13. Contact Us

Tile Cleaning Surrey
7 Hopmeadow Way
Burton-on-Trent
Staffordshire DE15 9FP
United Kingdom
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